AXA SINGAPORE
102 at AXA , where the move towards digital integration has created a ripple effect across its operations .
“ We are using this fantastic new tool to allow straight-forward process where there is a lot of change at the organisation and the people who are working for us . At the same time that we are launching this new tool we need to decommission the legacy . We are eradicating all the old tools one by one which will make us more agile . Nonetheless , because we ’ ve got so many areas where we have the new operating model and the old operating model working next together , it is not efficient with regards to cost efficiency ,” explains Lelyon .
“ I am working with two hands – one is to be definitive to the lives of our customers and to go faster to enable a positive customer experience . The second is to do with cost control , where I am looking at this further . The work will show it really has been the teams of people in our company that are
FEBRUARY 2019