ASIA
“ With an emphasis on innovation , AXA will continually make insurance personal and simple at every touch point , utilising omnichannel data and solutions to better address the current and future needs of its customers ”
— Eric Lelyon , Chief Operating Officer
103 really understanding this and where we are moving to .”
With an emphasis on innovation , AXA will continually make insurance personal and simple at every touch point , utilising omnichannel data and solutions to better address the current and future needs of its customers , moving from a payer to a partner .
“ What AXA is trying to move to is more servicing . We want to become a partner of the customer , rather than a payer ,” notes Lelyon . “ We want to offer more services to the customer , particularly on the health side where we are exploring a growing interest in health and wellness solutions . We are really excited about transforming our IT ecosystem , build stronger relationships with our customers where we can take care of them .”
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