AN EVOLVING INDUSTRY
FINTECH edge modernity and so the location , as well as the office itself which has been revamped with colourful open spaces and well-lit breakout areas to promote collaboration between staff , truly reflects Santander ’ s personality as a decades-old institution which is still tech-driven and keenly keeps up with a changing sector and the rapid development of customer demands .
AN EVOLVING INDUSTRY
Technology is disrupting every industry , and banking is no exception – but with organisations like Santander forming such an integral part of everyday life , present at key moments and within communities , this throws up unique challenges and opportunities in the sector . Hayes comments on the recent transformation of the industry : “ Data has become prominent for many reasons . Here in banking , there ’ s a whole world of data at our fingertips that can help us improve the lives of our customers .” The entire industry is adapting to new technology , and indeed Hayes is an active participant in national organisation DataIQ Leaders as well as FIMA , an annual European conference on financial information management . Hayes also recently spoke to the Bank of England about how Santander leverages Big Data among other disruptive technologies .
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