MONETA MONEY BANK
166 anytime and from anywhere , but most importantly they can access it intuitively with no complications . Right now , we are looking to bring our web banking service to that same level .”
Klein highlights the agile way of working again as key to being ready for this demand . This transformation has destroyed the historical barriers between IT and the wider business and brought about a more collaborative business , one that is better prepared to match this evolving landscape .
The company has implemented daily stand-up meetings and sprints for all agile squads and moved away from a historical focus on long term delivery in order to make incremental steps on smaller things today and therefore be ready for tomorrow .
Key to this is instant customers feedback . “ Customers can leave feedback in our Smart Banka app which we take directly to the backlog proposals and discussions with our teams and this is then taken into implementation ,” says Klein . “ The key points from the customer are directly implemented faster than ever before .
“ We even conduct research through our brokers . We do this by giving them a laptop or a tablet and they themselves give us feedback if they like it or don ’ t like it so they can sell our product . It ’ s all about understanding the end-to-end customer experience .”
Klein entered MONETA back in December 2017 but even less than 12 months into this journey he can already point
FEBRUARY 2019