THE HUMAN TOUCH
USA
195 strategic direction for Truliant ’ s overall technology landscape and to help drive its technology transformation . “ As a trusted advisor in the company , I needed to get us to a point where we better understood business and members ’ needs as per our company ’ s objectives .”
Uthra ’ s highly strategic role was to help develop a roadmap that would achieve Truliant ’ s business plans by leveraging technology . “ As part of the Chief Planning Team , I ’ ve worked hard to understand business needs as well as those of our members with technological solutions to achieve those goals . We really tailor our offerings as per our members ’ needs to provide a top-notch member service .” Truliant targets locations where they are needed most and still operates a traditional guidancebased approach . “ We ’ re very big on face-to-face interactions . We don ’ t want to remove the humanity in front of us . We will always keep face-to-face interactions .”
THE HUMAN TOUCH
While human-centric guidance is at the heart of Truliant ’ s approach , it is adopting
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