TRULIANT FEDERAL CREDIT UNION
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“ I HAVE OTHER COMPANIES LIKE MERIDIANLINK WHO SUPPORT US FROM A LENDING PLATFORM STANDPOINT AND THEN SECURITY PARTNERS SUCH AS FLEXENTIAL WHO PROVIDES HOSTING CAPABILITY ”
— Sandeep Uthra CIO , Truliant Federal Credit Union more technologically advanced processes to better prepare for the future of banking . “ Members are changing the way they interact with financial institutions ,” he explains . “ I think we all know that these days people compare our sector with companies like Amazon , right ? They want us to be simple and nimble – like shopping on Amazon . This demand is driving us to create a simpler , more nimble and innovative personalization for all members . The consumer experience is king .”
“ On the other hand , data is at the consumer ’ s fingertips from many external sources to compare product or services so they are well informed . It is in our best interest to know consumers ’ personalized needs in a faster and agile way , to provide them with the best in-class experience . To make all this happen , we have focused on technology architecture , because speed is the new currency in financial institutions .
These days , technology architecture must be simple enough to support integrated channels and with an alignment of data to understand or predict members ’ needs . “ Simplification and Personalization is the game here ,” Uthra explains . “ Financial institutions should work to simplify their technology landscape and leverage microservices or APIs ( application programming
FEBRUARY 2019