DIGITAL TRANSFORMATION
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Customers may use a plethora of different online systems and apps for the same bank . “ You need to integrate the business before you can integrate the capabilities to the customers , and before you can make it secure ,” says Suppiah . “ That ’ s the biggest challenge .” Indeed , customers are expecting a smoother experience and will soon reject having to go through a number of different channels . Legacy technologies within many banks provide a further challenge to this integrated , digital future . “ How do you still maintain it , but enable other digital capabilities on top of it ?” Suppiah asks , adding that this is where Mitra ’ s integration platform comes in .
In addition , compliance and security will always be key issues in the world of finance , and open banking involving data sharing and collaboration brings
FEBRUARY 2019