57 this even further into the limelight . Leading UK banks like Santander are implementing open banking and indeed MONETA launched its open banking environment last year . “ There are a lot of banks in Poland , Romania and Bulgaria that still need to catch up ,” Suppiah adds . “ So that ’ s a big problem for them because once they open their services and data to third parties , how do they make it secure ? Open banking increases the need to be highly secure . Through open banking , you are exposing data to third parties . You are transmitting information about the customer to third parties . That opens up another level of security . Making that secure and compliant is the biggest headache I ’ m hearing from CIOs .”
The third issue Suppiah points to is customer experience . “ If they don ’ t get the customer experience right , they
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