Kevin Deveau
such a transformation . “ From a digital experience perspective ,” he says , “ the risk of being disrupted comes from the connection and the experience that the consumer has on a very individual level – does the bank or insurance company understand me ? Is it offering me the right products and the right level of engagement for my specific needs , and does it give me optionality and anticipate what I may need before I have to ask ? These are essential questions to answer and the challenge is that , when you move to something like the financial services sector , the depth of that experience becomes even more complicated because there are multiple ways in which companies can interact with the consumer .”
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EXECUTIVE PROFILE
Kevin Deveau
A senior executive with over 30 years ’ international experience . Kevin is Vice President & Managing Director for FICO ’ s operations in Canada , as well as heading the company ’ s North American Insurance business segment .
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