CURRENT TRENDS WITHIN THE INDUSTRY
RESOLUTION INSURANCE
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“ Over the last two , there are certain words that never fail to get mentioned when it comes to industry trends – AI , business intelligence and machine learning ”
— Francis Ngari , Head of Digital , Resolution Insurance have become a one-stop shop for all our customers ’ general insurance needs , covering personal accident , group life , group personal accident , work insurance benefits , motor insurance , home insurance and engineering insurance ,” he says .
CURRENT TRENDS WITHIN THE INDUSTRY
“ Over the last two , there are certain words that never fail to get mentioned when it comes to industry trends – artificial intelligence ( AI ), business intelligence and machine learning ,” comments Ngari . Within the insurance industry , Ngari sees multiple trends being driven by technology . These include business intelligence to harness the power of data to make predictions ; integrated systems to drive efficiency when it comes to data entry and information gathering , organisation partnerships ; and robotic process automation ( RPA ) to reduce the need for people to conduct mundane tasks as well as driving towards paperless operations .
In addition to these trends , Ngari has also seen the growth of self-service via portals and chatbots , especially among millennials .
FEBRUARY 2020