THE IMPACT OF DIGITAL TRANSFORMATION ON THE COMPANY ’ S WORKFORCE
Francis Ngari
chatbots , SMS and emails ), CRMs for external stakeholders as well as our financial ERP for business systems , and the cross platform layer consisting of our data warehouse and business intelligence ,” notes Ngari . When developing its architecture , Ngari highlights how KPMG has been instrumental in conducting quality analysis for its core insurance systems . “ In 2010 and 2016 KPMG consulted for Resolution Insurance to define our Enterprise Architecture ,” he says . “ To ensure its implementations and integrations within its architecture are seamless , KPMG has also helped to develop an implementation roadmap that is a fundamental feature of our company .”
THE IMPACT OF DIGITAL TRANSFORMATION ON THE COMPANY ’ S WORKFORCE
When it comes to the impact digital transformation has on its workforce , Ngari highlights areas of the company currently seeing benefits , including its business development team and customers services team . “ Once we started using Salesforce ’ s CRM 133
Francis Ngari
EXECUTIVE PROFILE
Ngari is married and has four children aged between one and eight years old . He has more than 13 years ’ experience in ICT , beginning his career in customer care , before deep diving into programming , business analysis , business applications management , ICT management and now digital and innovation manager . Ngari is certified in yellow belt lean six sigma , has a Higher Diploma in IMIS , and is a business information technology graduate and MBA – Strategic management candidate at USIU . He is looking to be certified by the data management association in CDMP during 2020 . www . fintechmagazine . com