RESOLUTION INSURANCE
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Ngari . Currently , Resolution Insurance is in the process of developing its use of chatbots . “ With this implementation our customers can receive quotes and pay , as well as check their due premiums ,” comments Ngari . Within its chatbot strategy , Ngari highlights the importance of implementing solutions that comply with Insurance Financial Reporting Standards ( IFRS ) 17 . These solutions will ensure that its chatbots are collecting premiums in full within a 30-day period , in addition to implementing cash and carry . While Resolution
Insurance is currently utilising Big Data for RPA and self-service solutions , by the first quarter of 2020 the company aims to provide the ability to load claims and purchase a policy online through its self-service platform and chatbots .
Other implementations Resolution Insurance has made over the years include its Enterprise Architecture , aligning its business requirements and IT requirements to accelerate and grow the business . “ Our architecture consists of four layers : stakeholders , engagement channels ( including
FEBRUARY 2020