BANKING
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“ There are great things happening right across fintech now , and so many good options emerging from companies that are way more consumer focused , digitally and mobile driven ”
— Chris Britt founder and CEO of Chime
A recurring point when considering the growth of neo and challenger banks and their impact on the sector revolves around the question of trust . Erwin told the audience that one of her main reasons for starting Grasshopper was seeing larger banks lose the trust of consumers and entrepreneurs as a result of being sales or commercially led rather than product and customer led .
“ Trust is everything ,” Britt noted . “ Your brand is your promise to customers , and you have to deliver
JANUARY 2020