FICO
98 of the research , focused on digital disruption , digital transformation and customer-centricity , was to learn about the perceptions of senior executives regarding the core advantages , disadvantages , opportunities and threats posed by such disruption . It found that digital disruption is “ mercilessly changing the competitive landscape in the financial services industry ” and that those companies that thrive will embrace change through a dedicated focus on making smarter , faster and more profitable decisions .
“ What ’ s holding many banks back from truly embracing digital transformation is their starting from a siloed set of systems that don ’ t view you as a customer , but rather , view you as an account ”
— Bill Waid , General Manager of FICO Decision Management , FICO
FEBRUARY 2020