RPA / AUTOMATION
“ The integration of AI and RPA opens a whole realm of possibilities for the future of automation ”
STEVE MORGAN GLOBAL BANKING INDUSTRY LEAD , PEGASYSTEMS
realm of possibilities ” for the future of automation .
He adds : “ Coupled with AI , machine learning and natural language processing capabilities , RPA bots could perform more complex tasks beyond rule-based logic .”
With the possibilities boundless , is there a danger that applying such technologies at financial institutions could result in the replacement of humans entirely ?
Not so for Morgan . In fact , he references the belief that AI-powered RPA will help create a mind-bending 97 million new jobs by 2025 , a figure touted by the World Economic Forum .
As such , he believes these technologies will work alongside humans to create more streamlined processes , boost productivity and “ free up time for them to work on tasks that need more strategy and a human touch ”.
Morgan concludes : “ Certainly , it will have an impact on roles and create new roles , but it will open up more possibilities , too . It will , therefore , allow financial service organisations to gain a competitive edge and improve customer service practices .”
130 February 2024