RPA / AUTOMATION
SARAH-JAYNE VAN GREUNE
TITLE : COO COMPANY : PAYEN AND ILIXIUM INDUSTRY : FINTECH
Sarah-Jayne van Greune was recently named Financial Crime Leader of the Year at the # ICAAwards2023 and shortlisted for the Compliance Professional of the Year award by Vixio Regulatory Intelligence . She has more than 15 years of experience in payments and backend technology , and is accustomed to managing enterprise-wide data and information strategy .
“ Typically , as part of getting solutions embedded into the bank ’ s operations , banks will use integration through APIs to connect to front and back-end systems to optimise utilisation of data .
“ AI-powered RPA can enable banks to , for example , extract data from relevant documents and files quicker and analyse that data to obtain the right information . “ It can enable the right sales or service action to be offered in real-time . It can use predictive analytics to gauge where a process needs escalation , re-routing or just completing with no personal intervention .
“ This can allow financial service institutions to streamline processes , reduce time lag and improve efficiencies . More importantly , though , the customer experience and service levels are improved .”
The future of AI-powered RPA As more financial institutions identify and start to reap the benefits of AI-powered RPA , it ’ s worth asking what the future holds and wondering what efficiencies can be further driven from a growing AI-RPA relationship .
As far as Morgan is concerned , “ the integration of AI and RPA opens a whole
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