BANKING
“People want seamless financial services ”
— Andrew Harper Head of Rewards Partnerships , Meniga
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But within that , then you provide whatever is suitable for the individual user .” It is widely recognised that an increased focus on personalisation of financial services places a greater challenge on incumbents and legacy banks than it does on fintechs . Harper agreed that incumbents will find the shift a greater challenge , largely due to restrictions placed upon them by existing and legacy infrastructure and technology . “ Everyone will have the same goal , but for those incumbents it will be more about breaking the change into manageable steps ,” he told us . “ Often that will mean partnerships with fintechs to help create that path . It definitely helps working in close partnership with smaller fintechs that can
JANUARY 2020