PREPARING FOR 2021
FINTECH
and agility that will make subsequent innovation faster , easier and better . “ Our experience shows that banks which had already adopted cloud were better able to meet the challenges posed by COVID-19 . Banks still on their digital transformation journey must continue to steer their operations toward a new operating model , one that delivers highly relevant customer experiences , provides easy access to innovation , and reduces the total cost of ownership .”
PREPARING FOR 2021
In many ways , the digital strategies for 2021 outlined by our commentators could be summarised as ‘ fulfilling the promise ’ that the previous year has demonstrated as possible . Digital transformation filtered through
32
“ Businesses have had to revolutionise the consumer experience in order to stay afloat ”
— Danny Chazonoff , Chief Operating Officer , Paysafe Group
JANUARY 2021