INTERVIEW WITH ...
“ Growing up I experienced both the good and bad sides of credit and its impact on financial health and mental wellbeing ” realised that many of the challenges I had with money growing up helped me understand the importance of delivering fair , intuitive and transparent products that offer great value to consumers , improving their financial well-being and resilience .
Growing up I experienced both the good and bad sides of credit and its impact on financial health and mental wellbeing .
In my teens , as a family , we experienced the darker , ‘ loan shark ’ side of credit that often comes with extremely high interest and predatory marketing .
But credit also opened up opportunities for me in my life and career . Getting credit – mostly from friends and relatives – to complete my education was incredibly enabling , allowing me to build a career , travel the world and ultimately move to London .
These experiences are something I keep with me all the time now , asking ‘ what does it feel like to be a customer on the other end ?’
My early experiences with money motivated me to continue designing products for people from all walks of life , giving Zopa ’ s customers more control over their financial lives .
Q . WHAT IS THE BIGGEST WORKPLACE CHALLENGE YOU FACE DAY TO DAY ?
» Since I joined Zopa in 2014 , I have seen a lot of things change and a lot of businesses come in and go out of fashion .
The winning business models in my mind are meeting customers ’