Q . DESCRIBE YOURSELF IN THREE WORDS
Smiling , empathetic , analytical .
needs with products and services with strong unit economics and a clear market fit ; these tend to survive and thrive .
With this in mind , our main challenge is always around answering the question : what do customers want and how can we use technology to solve it ?
Legacy banking has often needed more transparency and is hard to understand , leaving many customers unable to make the right financial decisions . Further compounding complexity , the goals and business models of banks are often fundamentally misaligned with consumers ’ interests .
As a newer player at the intersection of tech-enabled fintech and fully regulated finance , we can reimagine what banking really looks like .
Working this way has proven successful for us . We turned a monthly profit for the first time in March 2022 , followed by multiple periods of profitability . This will likely convert into full-year profitability in 2023 for the first time , which will be a key milestone in Zopa ’ s growth journey .
Q . WHAT IS THE BEST THING ABOUT YOUR ROLE AT ZOPA BANK ?
» The people . We ’ ve been fortunate
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