INTERVIEW WITH ...
to employ an exceptional team of passionate and talented people at Zopa . This diverse talent is the reason we continue to go from strength to strength .
We ’ ve also done a lot of work in the past few years to continue bolstering and improving our employee value proposition , and as a result , we ranked 2nd in Newsweek ’ s list of the UK ’ s 100 Most Loved Workplaces in 2023 .
We are proud to be Zopians . With a score of 4.6 / 5 on Glassdoor and 94 % of our employees recommending us , Zopa Bank has one of the highest employee satisfaction scores in the UK financial services industry .
Q . TELL US ABOUT THE LATEST INNOVATIONS BEING EMPLOYED AT ZOPA BANK
» Some of Zopa ’ s most exciting innovations enable customers to improve their financial health , gain access to better-priced credit , access market-leading saving products based on individual preference towards interest and flexibility , and transfer card balances in a way that helps pay down credit , faster .
Customers coming to us for a loan get a personalised rate in minutes , running ‘ soft credit checks ’ only on an initial application so that their credit files are not impacted .
Our application is digital ; while approved customers get their money within two hours .
Our best-in-class underwriting models use cutting-edge AI and
machine learning algorithms that have been optimised over the last eight years to deliver stable and better-than-expected credit performance . This means we have a very resilient foundation and a model that successfully took us through the pandemic and the cost-of-living crisis .
We ’ ve recently expanded our suite of savings offerings with a Smart ISA product , this is in addition to our award-winning Fixed Term Savings accounts and our “ hybrid ” Smart Saver that offers easy access and notice features in a single account .
Furthermore , following the acquisition of DivideBuy , we brought to life our vision for BNPL
18 January 2024