LEADERSHIP
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Now more than ever , it ’ s vital for businesses to provide a high quality , tailored customer experience driven by technology . This is especially true for the finance space , as the rise of fintechs and challenger banks focuses on meeting consumer expectations ; those large financial institutions which do not keep up risk being left in the dust . Avaya , a leading provider of tech solution to global clients , has studied recent changes in customer experience expectations to ensure it is best placed to help the companies it partners with grow through ‘ experiences that matter ’.
Ioan MacRae , Managing Director UK and Ireland at Avaya , has been involved in the tech industry for around two decades , having held roles at Cisco and Nortel prior to joining Avaya . He took his current position in 2012 , having gained international experience in the Middle East , and relishes his role to this day . “ The culture is brilliant . I ’ ve got a fantastic team ,” he enthuses . “ We have large team of about 360 people in the UK and in Ireland you can double that with our R & D centre
JULY 2019