ONTARIO TEACHERS INSURANCE PLAN ( OTIP )

While Rous thinks that we are a long way from a post COVID-19 world , she does believe that “ we are entering into a new normal and that the industry is going to have to settle . For me the future is about the financial stability of a company going forward . I think the finance and the tech folks are going to have their hands full for quite some time .”

22

Looking past the current pandemic , Rous highlights that digital innovation , artificial intelligence ( AI ) and data are still the overriding trends in the insurance industry , adding that “ these are the technologies that allow us better understand and service our members .”

She details that , at the core , OTIP ’ s digital transformation strategy is designed to streamline communication and harness data analytics , using a data warehouse and data mapping to provide a seamless service to its members . “ This is something that is still ongoing for us at OTIP . We have only just scratched the surface of this journey , however , the recent hiring of a new director of data and digital technologies supported by a dedicated team is going to allow us to really grow this potential .”

— Stacey Rous , EVP & CFO , OTIP

JULY 2020