When it comes to adopting innovative technology to drive this strategy , Rous explains that the organization started using robotics in collaboration with RPAI and Blue Prism Software . “ We were one of the first in Canada in 2016 using robotics to reduce the amount of non-value-added tasks from our people ,” she explains . For OTIP , Rous continues , the use of robotics is seen as an extension of its workforce . “ Our employees like it because they can focus on the valueadd work for our members .”
Rous continues , saying that even though OTIP was one of the first in Canada to use robotics , it was doing very small projects . “ We were more in the investigation stage , using it to understand how our members wanted to do business with us . Now , with our new director and dedicated team , we are ramping up our innovation and adoption of robotics for automation .”
With regards to developing these technologies , Rous stresses the importance of strategic partnerships . “ Our strategic partnerships with Rogers , our internet provider , or Central Logic , lay the foundation and
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