“ Regardless of the banks or other parties that we work with , the customer always sits at the top of the tree . When you consider the service that we offer , that just has to be the case , you cannot have any failure or problems when it ’ s based around helping people with their money . We understand the different stages that customers go through and there ’ s an optimal performance aspect to everything that we consider . If the components are working to that level , then it ’ s a no brainer for the customer . That ’ s why the marketplace model is growing .”
Despite that rise , Mountford isn ’ t intimidated by an increasingly
competitive market . On the contrary , he explains , it ’ s healthy for Raisin and other businesses due to its raising awareness to the marketplace solution for consumers . “ In most cases the market requires some sort of collaboration ,” he explains . “ The partners that we have are critical because for us to achieve our end game and help savers there has to be a really long-term strategy in terms of those relationships .
“ Increasingly now , some of the larger players are recognising that they need to diversify and the likes of Raisin give them a ready-made solution for doing that ,” he continues .
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