REDZED
RedZed ’ s Paul Dontschuk discusses the history of RedZed and its digital transformation to enhance the customer experience of the self-employed market in Australia
“ RedZed offers a personal approach to its services , taking the time to understand the specific needs and wants of its customers ”
PAUL DONTSCHUK CHIEF TRANSFORMATION OFFICER ,
REDZED
With over 30 years of experience in the financial services industry , Paul Dontschuk , Chief Transformation Officer at RedZed has worked across multiple geographies with a common theme : technology , change and working with great people . As Chief Transformation Officer at RedZed , Dontschuk is accountable for the delivery of the company ’ s transformation programme .
Over the years , Dontschuk has seen enormous change when it comes to technology being used to support both customers and internal process efficiencies . “ I ' ve been lucky enough to work for some iconic organisations during my career , such as Ford and General Electric . During that time I have been involved in many innovative projects implementing real-time application systems in the late 80s , early-adopting banking customer service functionality over the web in the 90s , integrating the first in market apply and buy credit card solutions with iconic Australian retailers in the naughties and one of the first contactless mobile payment capabilities in Australia in the early 2010s . My experience has provided me with a great set of tools and expertise that I am able to apply at RedZed .”
Formed in 2006 , RedZed began as a small business focusing on the self-employed market . “ RedZed has provided mortgage finance of over AU $ 6bn to more than