GENPACT
“ AI systems need to be designed and tested to prevent harm , with robust safeguards against malicious use ”
SHIBU NAMBIAR GLOBAL HIGH TECH BUSINESS LEADER , GENPACT
and transition into emerging roles . This will create a compounding positive impact on entrepreneurship . AI enables individuals to innovate and establish new businesses and startups by leveraging AI-powered tools and platforms to develop unique products and services .”
Case studies and success metrics “ We are engaged in over 2,000 AI conversations every month across our diverse client base spanning multiple industries ,” states Shibu .
Over 18 months , Genpact developed 50 generative AI hero solutions , which are being implemented by clients across multiple industries .
“ These hero solutions include a knowledge assistant , billing optimisation , dispute assist , terms and conditions copilot , vendor assist , and an AI-based reconciliation module . Think of these various hero solutions – all large language models – built in partnership with Microsoft Azure OpenAI , and AWS . These assets are now being integrated into our clients ’ ecosystems .”
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