GENPACT
“ Lastly , AI systems need to be designed and tested to prevent harm , with robust safeguards against malicious use . AI should augment human decision-making , not replace it entirely . Oversight can prevent errors and ensure ethical standards are maintained , which becomes increasingly relevant as we see progress in this space .”
This commitment to ethical AI and human-centric design is at the core of Genpact ’ s AI strategy . By prioritising human involvement , transparency , and accountability , Genpact not only ensures the ethical use of AI but also fosters trust and reliability in its AI-driven solutions . The company ’ s approach underscores the importance of balancing technological advancements with ethical considerations to create a future where AI enhances rather than detracts from human experiences .
“ AI can manage mundane , repetitive tasks , thereby freeing human workers to concentrate on more creative and highvalue activities ,” says Shibu . “ This shift enhances productivity by augmenting human capabilities . AI tools and systems can significantly boost productivity , leading to the creation of new job roles and opportunities .”
Shibu continues : “ AI is driving the emergence of entirely new industries and markets , such as autonomous vehicles , personalised medicine , and smart cities . These developments will demand a diverse range of skills and expertise .”
He explains : “ The integration of AI into the workforce necessitates up-skilling and re-skilling programme , offering individuals the chance to learn new skills
156 July 2024