STEVE FERRARI
STEVE FERRARI
TITLE : CHIEF TRANSFORMATION OFFICER
With more than 30 years ’ experience in financial services , OneFamily ’ s Chief Transformation Officer , Steve Ferrari , leads on the organisation ’ s large-scale operational and IT change programmes . Since joining OneFamily in 2013 , Steve has delivered significant customer experience improvements , internal efficiency savings and enhanced income generation . Focusing on how technology can be effectively used to improve user experience , Steve leads on the implementation of AI and gen AI within the organisation . Over the course of his career , Steve has worked internationally , across the UK , Europe and Asia . fintechmagazine . com 227