ONEFAMILY
“ AI will bring a big change to the way businesses operate , there ’ s no doubt about that ”
STEVE FERRARI CHIEF TRANSFORMATION OFFICER ONEFAMILY
OneFamily can see the benefits it will bring to its members and the support it will provide the business as it grows . there are naturally going to be some fears – but there are also going to be some fantastic opportunities for those that really embrace the future .
“ Of course , as a responsible organisation , our approach will be cautious - we want the AI we use to be safe , proven technology . And we will always ensure the right checks and balances are in place – that ’ s sensible business practice .”
In embracing the positive potential of AI and employing it in an innovative way ,
OneFamily ’ s partnership with iPipeline to drive growth
To further support its plans for growth , OneFamily has partnered with software development company , iPipeline , to launch a new digital platform . This will enable the migration of its customer policies from multiple platforms to one singular , self-service platform .
Steve said : “ Ensuring customers are satisfied with our service is our priority and this new digital platform will make it even easier for them to have more access and control over their finances . The move to iPipeline ’ s SSG ( Self-Service Generation ) platform is our biggest recent technological development and last year we completed our first major migration of 1.2 million policies over one weekend . We want to make sure customers always have a positive experience when interacting with
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