ONEFAMILY
OneFamily and this new technology is a key part of this .
“ The modernisation of our internal systems has also delivered increased efficiency within OneFamily ’ s awardwinning customer services team . This has allowed our colleagues to provide an even better service to our customers , which is at the heart of what we do .”
Looking to the future , Steve ’ s priority is to continue working on the successful delivery of SSG . He says “ Over the next 12 months , our goal is to continue the migration work with iPipeline on the next phase of re-platforming to move the remaining smaller books of business over to the new system .
“ We ’ re also focusing on enhancing our data , marketing and sales capabilities using technologies such as using Microsoft Dynamics for CRM ( Customer Relationship Management ) and Microsoft Azure Data Factory for ingesting , preparing and transforming our data at scale .”
These technologies are a vital part of OneFamily ’ s plans for growth and will allow the organisation to continue providing a high-quality service to its customers . 234 July 2024