financial services . This makes Zanaco ’ s growth all the more impressive , but it also creates a number of challenges to overcome .

“ The challenges can be split in two ,” explains Ng ’ ambi : “ Technology and culture . Naturally these factors both intertwine . While automation drives efficiency , which achieves our digital strategy , digital transformation impacts the lives of stakeholders within the branches on a day-to-day basis , with a shift of customers moving from branch to digital marking a negative trajectory . However , we are close to gaining 40,000 customers every month who did not have access to financial services previously . We ’ re somewhere in the space of maybe 200-300 % newto-bank acquisition growth between 2018 and 2019 . That ’ s a very , very strong growth for a traditional bank .” To

EXECUTIVE PROFILE :

197 Title : Chief Digital Banking Officer

Company : Zanaco

Wane Ng ’ ambi is a seasoned telecommunications and financial services executive with extensive skill sets in sales and distribution , financial services , project management , IT and telecommunications and FMCG experience spanning several African markets . Ng ’ ambi has held several senior management and executive roles in the Telecommunications and Financial Services industry across Africa including his most recent role at Millicom Group ( T / A TIGO ) as Regional Director – Sales Distribution and Customer Operations – Africa Market . Prior to joining Millicom , Wane served five years with MTN Zambia as Executive Head , Mobile Financial Service ( MFS ). He holds a Graduate Diploma in Information Systems Management , BSc ( Hons ) Computer Science . www . fintechmagazine . com