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ensure that the implementation of these new technologies is smooth , Ng ’ ambi explains that the bank has traveled around the country to a number of town halls in order to engage with staff as to identify any pain-points in relation to the changes occurring , as well as how to mitigate them within new strategies . “ We are very conscious that digitisation can lead to redundancy and so we take a very active role in the reskilling of our staff and honing new skills as the company transforms ,” he says .
The benefits of this digitisation greatly outweigh the challenges and
JUNE 2020