PPI AI + Machine
PPI BENEFITS INC .
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Ngeth . Taking an iterative approach , PPI Benefits has begun to deploy AI ( artificial intelligence ) in increments to automate less crucial functions whilst gradually developing larger tech solutions . It ’ s an approach that allows the company to constantly be achieving a string of small victories which will add up to a larger goal . After all , Hofstede says , repetitive data-entry tasks are tedious for employees and subject to manual error . Transferring the responsibility of these tasks from humans to machines eliminates this margin for problems and allows staff to focus their energy on more critical client-facing activities . “ I want to automate the predictable so we can humanise the exceptional ,” he adds . “ It ’ s all about making PPI Benefits really effective and efficient on the predictable processes so that we ’ ve got more time to deal with people .”
Handling the vast amounts of data relevant to the insurance sector and placing it in an integrated environment for analytics software led PPI Benefits to start moving to a cloud-based
PPI AI + Machine
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JUNE 2020