In today ’ s market , a holistically customer-centric approach to finance has , arguably , never been more important . As the COVID-19 pandemic continues to create uncertainty globally , clients need to be reassured that the organisations they turn to for advice are informed , resourceful and working in their best interest . Attaining this functionality will depend on a strong mission statement , a well integrated team of experts , the latest
technology and a collaborative attitude to bind these elements firmly together . “ Working closely with our partners and listening to their feedback is what really gives us an advantage ,” says Murphy . “ A lot of companies are experiencing a difficult period , but we ’ re working hard to develop more solutions instead of just eliminating benefits .”
SAVVI ’ s actions are an example to the sector : rather than a setback , difficult circumstances are opportunities to prove a company ’ s mettle and deliver customer-centric solutions at a time when they ’ re most needed . “ Strong brands show care for their customers , clients and employees at all times ,” Mourtzinou concludes . “ We truly believe in what we ’ re doing and our actions always refer back to our mission : trying to help people . It ’ s important to have a mission , stick to it and do your best .”
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