DIGITAL TRANSFORMATION
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“ The technology had never been in place to automate the capture of content because it was so unstructured in insurance , there are just too many countries ”
— Hyland Software
essential to the accurate operations of an insurance company and has traditionally required significant manual labour to record and present the data effectively . OnBase , Hyland ’ s single enterprise information platform capable of content , process and case management , incorporates artificial intelligence ( AI ) and machine learning technologies to read , extract , and store relevant information from an extremely wide range of media formats . The intelligent capture platform that makes this possible , Brainware , also boasts the flexibility of being able to learn new formats and distinguish them from others . “ It ’ s probably the first time that technology ’ s been advanced enough to conduct that intelligent capture ,” Fisk says . “ To be able to have the ability to automate some of the capture information in insurance is extremely difficult . You could have medical invoices coming in from bodily injury claims , but you could have 50,000 variations of them . The technology had never been in place to automate this capture of content because it was so unstructured in insurance , there ’ s just too many variations or too many types of documents .” With the capabilities of Brainware , this challenge is becoming increasingly relegated to history . The technology is capable of reacting to a format it doesn ’ t recognise in such a way that it can effectively teach itself against its pre-existing knowledge . “ Brainware doesn ’ t need to be programmed to understand those 90,000 variations , but it can contextually see this is a medical invoice ,” she adds .
In the insurance industry , management of information is the crux of a firm ’ s operations at practically every level ,
MARCH 2019