DIGITAL TRANSFORMATION
44 bringing up all the relevant information to the right person at the right time , drives operational efficiency in itself . The platform , not limited to print data , is compatible with a host of advanced media such as videos , medical scans , dash cam footage , and more .
The traditionally manual endeavour of claims processing has also undergone digital transformation through OnBase ’ s autonomous capabilities . For example , a medical claim is made by an insurance customer . Brainware extracts line data information from evidence provided by the customer , and the platform ascertains what each document is , whom it belongs to , and then validates the information against a firm ’ s core system . Details of the claim , such as additional services used such as physiotherapy , or anesthesiology and surgery , are validated by the system and the workflow engine clarifies policy validity . Should everything check out , OnBase will trigger payment for the claim , potentially handling the entire process without necessitating human input . “ This is the first time in the industry that I ’ ve seen some really good innovation that allows you to
“ This is the first time in the industry that I ’ ve seen some really good innovation that allows you to conduct straight-through processing ”
— Hyland Software
conduct straight-through processing ,” reflects Fisk . “ The invoice comes in , you get it scanned intelligently by Brainware , it determines what it is , extracts the information , the workflow engine reviews it against a particular item that ’ s set up in the core system , and if it matches within a certain threshold then it ’ s automatically going to trigger that payment . This is innovation that the insurance industry has never seen before , because now all of
MARCH 2019