PLYMOUTH ROCK ASSURANCE
106 was the absolute ideal way for a customer to buy and maintain their home insurance policy ?” Martin continues , “ Everything we do is built around that specific experience .” Internally , the quest for innovation saw the Home Insurance Group completely remodel its product manager role , following a technology industry model . Historically , product managers in the insurance industry focus primarily on product pricing . Plymouth Rock gave product managers direct oversight for a variety of employees , from data scientists to technology IT professionals , user design experts to business process engineers . The resulting tool is called @ Home .
While the average competitor takes 20-30 minutes to quote a home insurance policy and find coverage , @ Home by Plymouth Rock Assurance can do it in under five minutes . The quote itself takes less than 30 seconds . “ The only way we can do that is by doing our homework first ,” says Martin . “ We try to answer all the questions about the people and the houses that need insurance before they even ask us for a quote . We pre-rate all the homes in our territory and figure out what it
MARCH 2020