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It would be difficult for other companies to replicate and deliver the results we ’ re delivering .”
According to Martin , the industry is on the cusp of major change . “ Five years from now , there will be a shakeout of people who have good technology but don ’ t have a sustainable profit margin , leaving only companies that are ‘ doing it ’ rather than talking about it .” Martin
concludes , “ I think that will set us as a market leader . Internally , it will be a rollercoaster of making mistakes and learning from those . Externally , for the customer , it will be a lot more enjoyable to buy home insurance .”
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