FIVE MINUTES WITH ...
LAURÉN ROBBINS
VP AND GENERAL MANAGER , FINANCIAL SERVICES , SERVICENOW
Q . WHO WAS YOUR CHILDHOOD HERO AND WHY ?
» My parents were my big heroes . My mother , a nurse , taught me how important it is to care for others with compassion and empathy – both in business and in life . My dad , an entrepreneur , inspired me not only to dream big in my career , but also to never lose sight of cherishing family . Even while starting his business , he never missed my softball games , piano concerts or family dinners .
Q . WHAT ' S THE BEST PIECE OF ADVICE YOU EVER RECEIVED ?
» People don ’ t care how much you know , until they know that you care . Tom Mendoza , an executive while I was at NetApp and who I ’ m grateful to call my mentor , taught me this important lesson in servant leadership . I greatly admire one of the ways he lived it — finding 10 people to personally call each day and thank them for going above and beyond .
Q . WHICH ACTIVITY ARE YOU MOST LOOKING FORWARD TO DOING WHEN THE PANDEMIC IS OVER ?
» I was supposed to run the New York City Marathon in 2020 , so I can ' t wait to jump into my next half or full marathon . I ’ m also excited to spend time with half of the new hires on my team at ServiceNow who I haven ’ t yet met in person . Perhaps I ’ ll convince them to join me running !
18 March 2021