“ TECHNOLOGY HAS SUCH POWER TO HAVE A HUMAN AND SOCIAL IMPACT IN FINANCIAL SERVICES ”
Q . IS THERE A PERSONAL ACHIEVEMENT FROM 2020 OF WHICH YOU ARE PARTICULARLY PROUD ?
» I ’ m incredibly proud of how my team responded to meet our Financial Services customers where they needed us most in 2020 . We rallied to deliver innovative solutions quickly in response to the pandemic . In a matter of days , customers were able to implement
ServiceNow ’ s solutions to deliver critical funds to small businesses via the Paycheck Protection Program , scale their customer service functions and ensure a safe workplace for employees .
Q . WHAT INSPIRES YOU IN FINTECH TODAY ?
» Technology has such power to have a human and social impact in financial services . It ’ s made the sector more accessible and understandable , helping to bridge the gap in areas like financial literacy . I ’ m especially inspired by the strides made by fintechs like Daylight and Greenwood to create equality in banking practices .