BANKING
“ Banks must remain aware of the reputational risk they face if customers feel they don ’ t get the support they need ”
FALK RIEKER GLOBAL HEAD OF THE BANKING INDUSTRY BUSINESS UNIT , SAP
offering everything from predictive product offerings to online and mobile channel solutions , which aim to improve a bank ’ s existing customer experience without necessarily replacing existing legacy bank architecture . “ With SAP ’ s
Experience Management , banks can identify and close experience gaps across the customer and employee journeys . Financial performance will take a hit across all types of P & L and risk dimensions – fees , interest , loan losses , expenses , credit exposures , liquidity , etc . To understand the financial impacts of these drivers , SAP software supports stress testing and scenario analysis together with realtime , dynamic monitoring of financial risk metrics ,” says Rieker .
MEET OUR COMMENTATORS
HEAD OF RISK MODELING ,
SAS
“ I have ultimate responsibility for market strategy , product requirements , project implementation , and advisory consulting for all risk solutions relating to model development , deployment and governance . My team works closely with internal and external colleagues to develop product pipelines , support pre sales activities , and provide training and knowledge transfer .”
GLOBAL HEAD OF THE BANKING INDUSTRY BUSINESS UNIT ,
SAP
“ I have global responsibility to advise and recommend SAP and Partner products and services for new and existing customers . My role is to guide our banking clients through a successful digital transformation and intelligent enterprise journey .”
Levelling-up the playing field : challenger vs incumbent Although they operate along the same basic principles , there is some disparity between challenger and incumbent banks ’ positions in the debate . For one thing , according to a survey by
Ipsos MORI , digital-only banks appear to have a distinct advantage in terms of online user experience and service quality . Mancuso equates this to challenger banks being “ fresher , with business models that often place significant emphasis on digital engagement . This makes them nimbler in terms of
COUNTRY MANAGER ( UK AND IRELAND ),
TINK
Plantier is a Brazil-native and was Stripe ' s former head of EMEA banking . He now leads Tink ’ s ambition to equip financial institutions and fintechs with best-in-class technology solutions that will allow the UK and Ireland to continue to lead the way as pioneers of open banking .