DESJARDINS
“ We ’ re currently working to modernise many systems , including our core banking systems . It ’ s a front-to-back transformation .”
The transformation of core banking infrastructure represents a significant technical challenge in financial services . Legacy systems – often decades old – require careful management during upgrades to maintain service continuity while implementing new capabilities .
Desjardins ’ approach has therefore been to integrate these technical changes with service delivery improvements .
“ We ’ re continuing on our path toward simplicity , driven by two important factors ,” Nathalie highlights . “ First is the modernisation of our technological systems , particularly our core banking systems . This will require considerable time and resources , but it will help automate processes to reduce lead times and expand our range of products and services with more business agility .
“ Second is leveraging data to reinforce service quality , empowering our advisors with better information to give the best advice at the right time , and continuing to provide enriched advice through our digital channels . That ’ s where our members are , so we need to be there with the best possible services .”
24 March 2025