DESJARDINS

The mobile platform integrates with advisor services , enabling members to schedule appointments , conduct video conferences , or connect directly with support staff through the application .

This integration maintains the personal connection valued by co-operative members while providing digital convenience .

How AI virtual assistant Alvie enhances financial empowerment Banks and financial institutions are increasingly using AI to spot fraud , process transactions and provide customer service .

Many have deployed chatbots or automated alerts , while some process transaction data to generate product recommendations , but few integrate AI directly into financial guidance .

Desjardins has taken a different path with Alvie , a virtual assistant that analyses spending patterns to provide financial advice .

The system spots potential issues before they arise and suggests ways for members to improve their financial position .

“ Alvie helps guide members in their day-to-day finances ,” says Nathalie . “ It monitors cash flows , alerts members to unusual transactions and supports them in creating and maintaining monthly budgets .”

Alvie combines two core functions : financial insights and money tracking . The insights engine monitors spending patterns , flags unusual transactions and provides budget-related notifications .

new digital solutions implemented annually

The money tracking system includes monthly activity monitoring and a budget tool that categorises spending across seven distinct areas .

Alvie ’ s monitoring capabilities include subscription cost changes , budget adherence alerts and spending pattern analysis . The system integrates with Desjardins ’ mobile banking platform – automatically displaying insights while allowing users to customise budgeting tools to their preferences .

The AI system forms part of a broader strategy to enhance financial empowerment among members .

28 March 2025