MATTHEW RICHARDSON
GC & C
“Innovation is in our DNA”
Matthew Richardson, Global Head of IT Operations, Generali Global Corporate & Commercial
MATTHEW RICHARDSON
GLOBAL HEAD OF IT OPERATIONS
Matthew Richardson is the Global Head of Operations & IT at Generali Global Corporate & Commercial, where he leads transformative initiatives across 25 + countries, blending strategic vision with hands-on innovation. With over a decade of experience in global insurance operations, Matthew is a driving force behind Generali’ s AI adoption, spearheading the integration of Microsoft Copilot and prompt engineering to reimagine business processes and elevate customer experience.
GC & C’ s global operations, having worked for the business for more than a decade. This breadth of experience is a critical aspect of his approach to his latest role and to IT leadership more broadly.
“ Today I’ m responsible for driving the operational excellence and technology strategy across our international businesses in 27 countries from our Central Team headquartered in Milan,” he explains.“ Essentially, my diverse team and I manage the end-to-end IT and operations initiatives across GC & C, from internal process improvements, through to IT governance and resilience, as well as steering major transformational projects.
“ I’ ve had a pretty unique experience at GC & C,” says Matthew.“ I joined Generali 12 years ago at entry level before moving my way through the business, first in our London offices then to Milan across six different roles.
“ It has given me real oversight across the IT landscape, moving from business analysis and application support, through to IT support at GC & C and then into transformation and business relationship management, before taking my latest role in April 2025. It means I have strong grounding in all areas of the business and good relationships right across the organisation.”
This progression has fundamentally shaped Matthew’ s approach to leadership and transformation, with him viewing communication and collaboration as essential to effective change management.
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