GC & C
The rapid pace of innovation means the industry is becoming more data-driven, customer-focused and competitive as insurers move beyond traditional models to reshape how policies are priced, sold and managed.
AI in particular is having a transformative impact, speeding up risk assessments and claims, while greater automation is also helping to reduce administrative workloads, allowing employees to add value to the business.
“ The challenge the corporate insurance sector faces with the rise of AI and large language models is getting the business people on the ground to come with us,” says Matthew.
“ Everyone is transforming and talking about AI, but we face a genuine challenge of death by proof of concept. There are so many AI projects but you see companies still struggling to scale.
“ And while many AI initiatives are proving effective, scaling them requires us to remember that corporate insurance is, first and foremost, a people business rooted in relationships and human interaction. AI plays a key role, but the real shift is as much about mindset and culture as it is about technology.”
The rapid acceleration of AI and other technologies and the rise of innovative insurtech firms is pushing established players like GC & C to move quickly and decisively.
“ Change happens fast in the retail and SME sectors, where business is less complex when it comes to unstructured data and the volume of data. On the corporate side, where you have the
60 March 2026