GC & C
“ AI isn’ t about replacing underwriting but enhancing it. We want our underwriters to analyse data, not just input it into a system”
Matthew Richardson, Global Head of IT Operations, Generali Global Corporate & Commercial
of change involving transforming our traditional set up, moving to the SaaS( software as a service), introducing automation and AIOps to improve efficiency and strengthening cyber resilience to protect the organisation and its high-value clients.
“ When we originally set up GC & C, we had a traditional IT architecture, where we had many applications, mainly databases,” says Matthew.“ It was very structured but, as data quality and data governance came to the fore it added complexity. We were asking underwriters to retype information up to three or four times across the system landscape for one policy, for example.”
To solve the challenge, the team focused on integration. However, this brought its own challenges, including the need for ongoing maintenance and the inability to scale effectively.
“ We took a step back and began to think about what we could do differently,” Matthew says.“ Efficiency was always a big challenge – each year I would do an IT survey and the repetitive feedback was that systems were too complex. Data quality was a massive challenge, simply because our data was across multiple applications and the business was unable to understand why. They couldn’ t trust or use the data.”
64 March 2026