The result was a vast modernisation programme that was delivered on time and on budget. Six months after launch, the team had already hit close to a 75 % success rate in terms of positive feedback – a significant achievement for a transformation project spanning 25 countries.
“ We worked with Microsoft to develop what would be the ultimate solution and decided to use Power Apps, which was very new technology at the time,” Matthew explains.“ We built an end-toend solution – a big simplification piece that allows everyone 24 / 7 uptime and is cloud-first.
“ Before, to price a policy would need potentially seven or eight different solutions depending on the line of business. Now the underwriter only goes into one. We called this solution Agora – Greek for marketplace, where GC & C comes to do business.
“ We removed 16,000 data points from 8 systems and consolidated them into one global system,” Matthew says.“ When we first started working with our system integrator they were working on one other similar workbench solution; now they’ re working on 37.“ This showed to us that we are ahead of the market and have a digital
fintechmagazine. com
65