GC & C
enablement and API-first ecosystem which will allow us to start leveraging new opportunities which are entering the market, we are also enabled to integrate into our local country solutions to avoid duplication of process and support the‘ one and done’ approach.
“ Put data in once and it flows across the systems to where it is needed and consumed. This enables greater flexibility and has put us way ahead of the curve.”
Resilience and collaboration Programmes of this scale bring challenges. Resilience and risk – business critical factors in a highly regulated sector like insurance – were crucial throughout, says Matthew, explaining that adoption of a cloud-first model helps remove some of the complexity associated with maintaining and managing data.
“ We work very closely with Microsoft Azure and have dedicated IT security & Infrastructure teams in the UK, which is GC & C’ s centre of excellence for IT Solutions due to our close proximity to London Insurance Market, we also leverage the skills that an organisation like Generali has inhouse to ensure we mitigate the risks around the cloud first,” Matthew explains.
Close collaboration with key technology partners inhouse and external has also proved crucial. Matthew explains that relationships must be rooted in a strong, strategic partnership model based on clear communication, shared ambitions and a goal of adding value to the overall outcome.
“ IT has completely come to the fore in terms of business enablement”
Matthew Richardson, Global Head of IT Operations, Generali Global Corporate & Commercial
An example is GC & C’ s collaboration with Sixfold, an AI-powered underwriting platform that helps insurers automate and improve the consistency of risk assessment.
“ We began working together two years ago,” says Matthew,“ and it has been a close collaboration between them and our cyber team on a near-daily basis. When the solution finally was embedded in the business it was already at a 95 % success rate as a result of that co-designing.
“ We are now looking at how we can potentially scale that solution across other lines of the business.”
AI innovation and the future GC & C’ s IT modernisation provides the business with an efficient and innovative foundation on which to continue scaling. In particular, the business is developing and leveraging AI, machine learning and automation technologies.
66 March 2026