DNB
132 the digital experience .” The platforms can also be optimised to deliver highly tailored digital offerings to meet anticipated customer needs and wants , he says . “ Our analytics capabilities are focused on meeting delivering the right product , at the right price , through the right channel , at the right time ,” says Millar . In addition to developing new and innovative digital products , DNB is continuously enhancing core business operations . Its internal efficiency program DigiDrift is delivering results – DNB has employed robots in as many as 35 processes so far - the company ’ s chat-bot Aino can talk to 3,000 customers at the same time and there is more to come . DNB is embracing technologies and expects changes to accelerate in the years to come . The
MAY 2019